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| ITIL FOUNDATION EXAM STUDY GUIDE |
Written by accredited itil trainer and certified itil expert liz gallacher, the itil foundation exam study guide is your complete guide to passing the itil foundation exam. organized around the itil foundation syllabus, and based on the author's vast experience in teaching itil students, this guide includes everything readers need for success.
table of contents:
service management as a practice
understanding service strategy
service strategy processes
understanding service design
service level management: aligning it with business requirements
the other service design processes
service design roles
understanding service transition and the change management processes
service transition processes
delivering the service: the service operation lifecycle stage
the major service operation processes
the other service operation processes
understanding continual service improvement
summary
exam essentials
review questions
appendix a answers to review questions
appendix b sample foundation examinations
appendix c about the additional study tools
index.
Author : Liz gallacher, helen morris
Publication : Sybex
Isbn : 9788126539659
Store book number : 107
NRS 1040.00
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